Privacy Policy

Last Updated: September 2026

Introduction

This Privacy Policy explains how Violet-crag collects, uses, and protects personal information provided through our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

When you use our website or book heritage experiences, we may collect the following types of information:

  • Personal identification information: name, email address
  • Booking preferences and selected services
  • Communication records related to your inquiries
  • Technical data: IP address, browser type, device information
  • Cookie data as described in our Cookies Policy

How We Use Your Information

We use collected information for the following purposes:

  • Processing and confirming heritage experience bookings
  • Communicating about your selected services
  • Responding to inquiries and support requests
  • Improving website functionality and user experience
  • Complying with legal obligations

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel for legitimate business purposes.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in operating our business (under confidentiality agreements)
  • Legal authorities when required by law or to protect our rights
  • Heritage site partners necessary for fulfilling your booked experience

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal retention requirements)
  • Object to processing of your personal information
  • Withdraw consent where processing is based on consent

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically maintained for seven years for business and legal compliance purposes.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information is primarily processed and stored in Australia. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting the updated policy on our website with a revised date.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 127 Heritage Lane, Sydney NSW 2000, Australia